Trouble Shooting

Q. My blue dongle version keeps going into quarantine or just won’t work.

A. Contact me.

Q. The print button isn’t working in the results files.

A. Make sure you haven’t deleted the files set up to save copies of the printed PDF files. F. Prints Results and G. Prints Draws. Make sure you give your event a title when you clear old data and enter new.

Q. I copied and pasted names into PAMI and now it isn’t working.

A. You may have to replace the file with the one in your backup. You cannot copy and paste formatting into PAMI. You must type the names directly into team names.

Remember to email or phone If you cannot resolve a problem. The phone number is on the disc case. You may also contact me through this site.

Q. When I tried to return home from the ranking page a small blue wheel went round and round but the home page wouldn’t open.

A. Look at the tool bar below and you will see a blue icon and an excel icon. This indicates you have attempted to open the program twice. Right click on the blue icon and then click the small cross, top right, to close. The home button will now respond.

This has happened because you clicked too many times on your selected file. You can avoid this by right clicking (once only) on the file. A menu will appear. Click on open.

Q . I wanted to use two programs concurrently as we had an event running over several weeks. I copied the file and pasted it, outside the the PAMI folder onto the desktop. I renamed it Coporate Bowls. It worked well except the print button would not respond.

A. You must keep the second file in the original location with all the other files.

 

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